After-sales Engineer (m/f/d)

at  YiDa Business Consulting Translation Services

ABOUT OUR CLIENT

Our client, for whom we are looking for an After-sales Engineer(full-time position), is a global leading digitalization solution provider in the panretail sector.

QUALIFICATIONS AND KNOWLEDGE:

• Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
• 2~3 years of relevant experience in a dynamic, fast paced international environment
• Familiar with Linux and Windows operating systems.
• Familiar with database, cloud and IoT technology.
• Fluent in German and English, both written and spoken; Chinese as an advantage.
• Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.

• Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
• Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
• Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
• Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.