Aftermarket Product Manager

at  Smiths Group

SMITHS DETECTION MAKING THE WORLD A SAFER PLACE

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths –

• Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
• Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
• Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
• International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business

Job Description
This is an incredible opportunity to shape the future of service offerings and make a tangible impact on our global business. With the option to be based in Hemel Hempstead, UK, Vitry-sur-Seine, France, or Wiesbaden, Germany, this is your opportunity to make a significant impact on our global business while working in a dynamic and diverse environment.
As our Product Manager - Aftermarket, you’ll be at the forefront of driving the success of our service products and aftermarket solutions. This is your chance to lead the development and launch of ground-breaking services, optimize existing offerings, and ensure exceptional customer satisfaction.
Collaborating with cross-functional teams, you’ll harness your market expertise and data-driven insights to define and refine our service strategies, pushing the boundaries of what’s possible in the security industry. In this role you will focus on ensuring our new products are designed to optimize our aftermarket opportunities and take ownership of the aftermarket business case development through the new product development process.
Furthermore, you will develop service offerings for the new product ready for product launch and identify any technologies that could be retrofitted to the fielded installed base as retrofit mid-life upgrades.
At Smiths Detection, we believe in empowering our employees to think big and challenge the status quo, you’ll have the freedom to bring your entrepreneurial spirit to the table, driving innovation and delivering “firsts” in the industry. Your strategic thinking, commercial acumen, and ability to assess customer needs will be essential in crafting winning value propositions and actionable service offerings that set us apart from the competition.
You’ll thrive in our dynamic and global environment, leading integrated project teams across multiple sites and countries. Your developing leadership skills will enable you to take ownership, remove roadblocks, and inspire those around you to achieve extraordinary results. With excellent communication skills, both spoken and written, you’ll effortlessly articulate our value propositions and engage stakeholders at all levels.
Don’t miss this extraordinary opportunity to shape the future of service offerings at Smiths Detection and embark on a thrilling career journey with a global leader in security solutions.

Duties & Responsibilities

• Define commercial strategy for service products, aligning with services and aftermarket objectives.
• Stay informed about target markets, competitors, and pricing.
• Translate customer feedback into service offering requirements.
• Identify growth opportunities through partnerships, M&A, new markets, technologies, and service offerings.
• Maintain scope, features, parameters, and value proposition of service offerings.
• Lead commercial development of new service offerings, ensuring alignment with product lifecycle management
• Determine pricing strategy, maximizing margin, revenue, and market share.
• Forge partnerships and optimize route-to-market channels, including digital platforms.
• Drive launch of new service offerings, working closely with marketing and communication teams.
• Monitor performance of existing offerings and develop plans for optimization.
• Provide inputs to forecasts and budgets in collaboration with cross-functional teams.
• Support sales and industry marketing teams, leveraging installed base data and attending customer meetings and events.
• Contribute to business development and provide input on product development

About You

• Graduate-level qualification in business or technology, preferably with a master’s degree.
• Demonstrated track record in aftermarket products and service offering design, development, commercialisation, promotion and marketing from concept to launch in a B2B/B2G setting
• Proven ability to build strong relationships with internal and external stakeholders
• Knowledge of product management, marketing, program management, and project management.
• Familiarity with technology industries, long term services and maintenance solutions for complex engineered products
• Change management and business improvement skills.
• Entrepreneurial mindset with a track record of innovation.
• Exceptional commercial acumen and international business development expertise.
• Ability to assess customer and market needs and translate them into winning value propositions.
• Analytical skills for effective decision-making and trade-offs.
• Comfortable working with data and IT systems and building business cases.
• Able to lead and direct integrated project teams in an international matrix setting
• Excellent communication skills in English (spoken and written). Proficiency in a second language is advantageous

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.

• Define commercial strategy for service products, aligning with services and aftermarket objectives.
• Stay informed about target markets, competitors, and pricing.
• Translate customer feedback into service offering requirements.
• Identify growth opportunities through partnerships, M&A, new markets, technologies, and service offerings.
• Maintain scope, features, parameters, and value proposition of service offerings.
• Lead commercial development of new service offerings, ensuring alignment with product lifecycle management
• Determine pricing strategy, maximizing margin, revenue, and market share.
• Forge partnerships and optimize route-to-market channels, including digital platforms.
• Drive launch of new service offerings, working closely with marketing and communication teams.
• Monitor performance of existing offerings and develop plans for optimization.
• Provide inputs to forecasts and budgets in collaboration with cross-functional teams.
• Support sales and industry marketing teams, leveraging installed base data and attending customer meetings and events.
• Contribute to business development and provide input on product developmen