Aftermarket Sales Engineer

at  Nikkiso Cryogenic Industries

Company Overview:
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Nikkiso Cryo, Inc. is a subsidiary of Nikkiso Clean Energy & Industrial Gases and is one of the world’s foremost suppliers of submerged motor liquefied gas pumps. We offer unmatched reliability, quality and safety. As part of the Nikkiso Company global organization, our original technologies provide our customers with the confidence in knowing they are receiving the latest technology and the highest standards of engineering available.
We are located in North Las Vegas, Nevada, and we offer a full range of submerged pumps for LNG, LPG, LEG, LN2, liquid propylene and many other liquefied gases. With design, production and test facilities in both the United States and Japan, sales offices in Las Vegas, Houston, London and Tokyo, Nikkiso Cryo offers prompt and full support for all of our customers worldwide. For more information please visit www.nikkisocryo.com.
Job Overview:
Reporting to the Director, Engineering, the AMS Engineer is responsible for assisting the AMS sales and project management team on parts orders and engineering studies. They will also provide technical assistance to field service personel during installation, commissioning, and repair.

Responsibilities:

• Modify and create 3D CAD models and drawings.
• Create and modify Bills-of-Materials in CAD and MRP/ERP.
• Support AMS sales and project management team with requests for spare parts and engineering studies.
• Support field service personnel during installation, commissioning and repair providing technical assistance and provide troubleshooting guidance.
• Work as a liaison between departments, suppliers and the customer to address project design requirements.
• Review warranty claims and make recommendations for course of action.
• Perform root cause analysis (RCA) on field issues.
• Address non-conforming material (NCM) issues for AMS orders and field issues.
• Perform engineering studies to upgrade existing projects.
• Assist in assembly and disassembly of pumps and other systems.

Qualifications:

REQUIRED KNOWLEDGE AND CRITICAL SKILLS/EXPERTISE:

• Professional experience w/ 3D CAD software, SOLIDWORKS preferred, creating models, assemblies and drawings
• Advanced MS Office Suite
• Knowledge and experience in machine design, preferably pumps
• Knowledge of industry safety requirements.
• Skilled in time management, prioritizing and managing changing priorities.
• Communicate effectively both verbally and in writing
• Experience w/ CRM, SalesForce preferred

EXPERIENCE AND EDUCATION:

• Education: Bachelor’s Degree
• Experience: 2+ years
• FE/EIT: Preferred

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities:

• Modify and create 3D CAD models and drawings.
• Create and modify Bills-of-Materials in CAD and MRP/ERP.
• Support AMS sales and project management team with requests for spare parts and engineering studies.
• Support field service personnel during installation, commissioning and repair providing technical assistance and provide troubleshooting guidance.
• Work as a liaison between departments, suppliers and the customer to address project design requirements.
• Review warranty claims and make recommendations for course of action.
• Perform root cause analysis (RCA) on field issues.
• Address non-conforming material (NCM) issues for AMS orders and field issues.
• Perform engineering studies to upgrade existing projects.
• Assist in assembly and disassembly of pumps and other systems