Aftersales Coordinator - Legend Division

at  koenigsegg

Application Deadline: May 26, 2024
Ängelholm
On-site
Are you ready to be part of something extraordinary? We are on a trajectory of continuous growth, and we are currently in search of a Coordinator with a technical background to join our aftersales team, known as the Legend Division (because this is where we take care of our legendary creations!).

POSITION OVERVIEW

In this role, you will engage in daily collaboration with our global network of dealers, as well as our in-house workshop located in Ängelholm. Your responsibilities will encompass a diverse range of exciting tasks, placing you at the forefront of ensuring maximum customer satisfaction when challenges arise. Our primary aim is to proactively maintain a highly service-oriented approach, recognizing that we represent the department most closely aligned with our market, post-product delivery.

AVAILABILITY

• Immediately / According to agreement
• Full time, on-site
• Normal working hours 40 h/week, overtime may occur.
  Great Place to Work
  Opportunity to impact a growing company
  Work alongside world-class talent
  Flexible work schedules + Culture of collaboration
  Long track record of success and profitability
  Engaging and sharing work environment
  Quick decision making, flat hierarchy
  About the company
  Koenigsegg is most known for building some of the fastest cars in the world; with almost all of our megacar technologies that are patented and made in-house by our almost 500 world-class technicians, engineers, sourcing experts, production craftsmen, and communicators.
  What we’ve created is a unique proving ground of engineering creativity that makes use of our breakthrough megacar development and legacy to push the boundaries of sustainable mobility technology.
  So, what’s next?
  We are on a universe-denting mission to develop the next generation of breakthrough tech and products. We are looking for outstanding, impactful, and authentic individuals to grow with us. Our ambitions are inspiring but will push the limits of what is possible – requiring one to work efficiently amid our cross-functional teams to execute at high-quality levels.

Your primary responsibilities will include:

• Coordinating the procurement and delivery of spare parts to our dealers
• Provide technical support to dealer workshops and Koenigsegg Service Workshop
• Organizing travel logistics for our technicians, primarily managed through our proprietary errand management system, KATS.
• Generating and managing orders within our Business System, Monitor.
• Compiling and maintaining data within our Service Site, where vehicle registrations and activity tracking are recorded.
• Overseeing assignments to our dealers regarding warranty claims and repair work, ensuring optimal cost efficiency and customer satisfaction.

Skills & Requirements
As part of our continually evolving organization, you will have the opportunity to play an influential role in its development. You should be comfortable with change and thrive in a fast-paced entrepreneurial environment. We are in search of an individual who possesses a profound passion for service and technology, someone who is well-organized, dedicated, and exhibits a high degree of proactivity in delivering optimal results efficiently and cost-effectively.
Technical acumen and prior experience within the automotive industry, auto repair facilities, or a similar technical field are prerequisites. Additionally, experience with administrative duties and planning is highly valued. Flexibility, strong interpersonal skills, and a solution-focused mindset are crucial attributes, as new responsibilities may emerge rapidly, necessitating effective prioritization.
While competence and experience are essential, we are committed to providing continuous training for our personnel, especially with regard to our various vehicle models. The role will entail regular interactions with our dealers and occasional communications with customers to apprise them of our efforts in resolving their issues.