Aftersales Senior Service Contracts Specialist (m/f/d)

at  FERCHAU

Connecting people and technologies. Finding the perfect match for our customers. Always finding the right experts for every challenge - that’s our goal at FERCHAU, which is why we are looking for you: As someone ambitious who, like us, wants to take technology to the next level. We are involved in exciting projects for well-known car industry OEMs and component suppliers and advance digitalisation and networking. You have become increasingly aware that you have developed further skills during your professional career in technical development. With your natural authority, empathy, and ability to pass on knowledge, you are able to lead a team, promote and demand the best from your employees.

Das ist zukünftig dein Job

• You will be responsible for creating the business cases behind our service package offerings, whilst tailoring them to our customer’s needs.
• You will design and facilitate service packages. From extended warranty to carefree service and maintenance packages, your task is to satisfy customer wants whilst generating revenue.
• You will lead negotiations with 3rd party suppliers such as reinsurers to establish the best possible care packages for our customers.
• You will accompany the integration of new products into our end-to-end customer journey.
• You will work closely with our eCommerce and Marketing teams to create a diverse product offering of aftersales products.
• You will develop new initiatives along with developing current offerings to evolve our aftersales products portfolio with emphasis on revenue generation.
• You will work in an agile and cross-functional team with the opportunity to travel when needed.
• We work in a Hybrid model with both office and remote working on offer.

Deine Vorteile bei uns

• Network and just have fun at team events, Christmas festivities or summer parties
• Plenty of flexibility with a mobile working option
• Join us and feel at home immediately with our onboarding programme
• Take responsibility and develop personally and professionally at FERCHAU

Dein Profil

• You have a degree in business management, business administration, business informatics or a comparable qualification.
• You have 2+ years of experience working in strategy & business development, preferably in the automotive industry or at a leading consultancy firm. A start-up environment in the automotive industry is also considered good experience.
• You have a firm grasp of Aftersales processes in the automotive industry.
• You have an independent, goal-oriented and organized way of working, with excellent analytical skills and a structured way of thinking.
• You have a high affinity for the automotive industry, especially for electric mobility, combined with extensive knowledge of the automotive market, market segments and competitors.
• Excellent understanding and grasp of Microsoft office and teams programs.
• You love working in a dynamic, fast paced and international environment with an agile way of working.
• Your English is C1 or C2 level (fluency in a non-German European language or Mandarin is a plus). German is not required but a bonus at any level.
• You have good time management skills and can effectively manage multiple priorities with changing deadlines.

Looking for the next challenge? Then we should definitely get to know each other! We look forward to receiving your application - either online or by email quoting reference ID55-03984-STNA to Ms. Anna-Lee Fath. Let us get to the next level together and take technology forward

Please refer the Job description for details