Agent clientèle Bilingue / Customer service Agent( Remote )

at  DXC Technology

BASIC QUALIFICATIONS

• High school diploma or G.E.D.
• Four or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

OTHER QUALIFICATIONS

• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

WORK ENVIRONMENT

• Office environment
• May require shift work
  DXC Insurance is a part of the global DXC Technology (NYSE: DXC) organization and this business unit specializes in helping global companies run their insurance division and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.
  This role is less IT related and more insurance specific. It is the perfect opportunity to begin your career in the Insurance industry!
  The Customer Service Representative role is a fantastic opportunity for you to kickstart a new career and learn more about the financial services/insurance industry. We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.
  As a Customer Service Representative, you will be the front-line link between DXC and our clients in a call centre environment (hours 8:00am - 7:00pm) delivering exceptional customer service.

You will:

• Provide policy holder and product information to clients and advisors
• Document issues and respond to requests by determining appropriate action in order to resolve situations
• Follow up with clients within established service standards
• Maintain service records
• Ensure service standards are maintained or excelled
• Participate in recommending improvements to service and procedures
• Process non-financial transactions when necessary

What we are looking for…

• High school diploma
• 1-2 years of client service experience
• Strong communication skills and ability to multi-task
• Excellent verbal and written English communication skills; Fluency in written and verbal English and French a great asset
• Positive, service-oriented attitude with a commitment in offering superior service
• Knowledge of the life insurance industry an asset; however, not required (we are willing to consider those new to the industry)
• This is a remote position; we will consider all suitable applicants within Canada.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here

Please refer the Job description for details