Agile Delivery Manager

at  The Emirates Group

Job Purpose: Join the Emirates Group IT Team in Dubai
At Emirates, we know that tech never stands still. Which is why we’re at the forefront of innovation in the aviation world. We are looking for the best IT professionals to help ensure we stay cutting-edge. So bring your talent to the world’s largest international airline and join our IT team as a Agile Delivery Manager.
About The Role:
The Agile Delivery Manager (dnata) is responsible for planning, leading, organising and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives or day-to-day operations and enhancements using fit-for-purpose (Agile, Scrum, Kanban, Waterfall) methods in a fast paced environment that may involve multiple business units.

In this role, you will:

• Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
• Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
• Drive Quality and ensure the Definition of Done (DOD) is being followed, ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross functional team skills to improve product backlog throughput, and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team’s progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
• Support the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives.
• Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc.
• Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team.
• Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.

Qualifications & Experience: To be considered for this role, you must meet the below requirements:

Qualifications:

• Degree or Honours in Computer Science or similar subject.
• Certification: Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ years of practical application of the Scrum Management discipline. The ideal candidate will have 3+ years of practical application of project management experience.

Experience:

• 8+ Years of working experience in Information Technology.
• Relevant experience including: Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Experience in agile delivery within the context of a large technology change programmes.

Knowledge/skills:

• Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc
• Good architectural knowledge of large-scale systems.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders. Hands-on leader with strong people skills.
• Excellent communication skills, focusing on core scrum values of openness, honesty and respect.
• The ideal candidate will be able to act as Scrum Master as well as be able to lead large initiatives. Must be proficient in managing project budgets and financials.

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more

• Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coaching members of the team as needed to optimize the efficiency of the Release Train team.
• Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem-solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practicing servant leadership and encourage discussion, decision making and conflict resolution.
• Drive Quality and ensure the Definition of Done (DOD) is being followed, ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. ScrumDesk, JIRA, etc.).
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, leveraging cross functional team skills to improve product backlog throughput, and mentoring and developing team members. Attend regular stand-ups and scrum of scrums, in order to understand the team’s progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
• Support the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives.
• Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc.
• Assist with the cost estimation / sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team.
• Together with the Product team, supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle