ahm Customer Specialist

at  Medibank

ABOUT AHM

Simple, easy and affordable. That’s our mission for health insurance.
We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing – it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

JOIN OUR TEAM AS A CUSTOMER SPECIALIST AT AHM!

Kickstart your career with ahm, where customer obsession meets everyday adventure! Join a team that is passionate about our people, our members, and dedicated to delivering exceptional service! At ahm, our members feel valued, because they’re backed in moments that matter by helpful humans.
We’re looking for individuals to join us as Customer Specialists as part of our Customer Hub – people who thrive on problem solving and enjoy tackling diverse member challenges to achieve great member outcomes. At ahm, you’ll experience a variety of tasks and autonomy in your role while still benefiting from a structured environment with clear direction.
Our unique culture, especially within our contact centre, is our secret sauce – it’s what makes us stand out. As our contact centre grows in importance, so does your role. Our mission as Customer Specialists is simple; to be there for customers when they need us. We help customers maximise their cover and offer quick, accessible help that empowers them to help themselves. With more customers turning to self-help options, only the most complex issues will reach us. We strive to at every interaction to ensure that customers see and experience the value of being with ahm so they stay with us longer.

Please refer the Job description for details