AHS Technical Support Specialist

at  SMS Equipment Inc

At SMS Equipment, our AHS Technical Support Specialist is responsible for supporting business activities for the Autonomous Haulage Systems and Base Fleets through specialized technical knowledge and equipment applications. As a technical resource, the AHS Technical Support Specialist provides a deeper understanding of equipment workings or applications, as well as of equipment limitations and non-traditional equipment usage. This position is based in Elkford, BC.
The shift rotation for this position is 7x7.
The salary range for this position is $100,000 - $110,000.

QUALIFICATIONS:

The successful candidate will have a relevant Journeyperson certification with a minimum of 3 years of trade experience or an Engineering Degree with relevant experience within the heavy equipment industry. Additional qualifications include:

• Sound understanding of principles associated within the mining environment.
• Knowledge of AHS systems.
• The ability to operate in a dynamic environment with focus on client and customer relations is essential.
• Proficient with Microsoft Office Suite and have a wide-ranging working knowledge of computer systems.
• Proficient communication skills in dealing with customers and OEM’s.
• Able to consistently make intelligent decisions under pressure; possess good judgement, initiative, positive attitude and be dependable.
• Valid Class 5 drivers licence.

This position is required to regularly work at our customers’ location. Below are the current requirements from our customers that all candidates need to be able to complete to gain access to their worksite:

• Drivers Abstract
• Drug & Alcohol Check
• Reference Check

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

• Develop and maintain in depth technical knowledge on the AHS system, Base truck system, operation, and support functions.
• Keep up to date with equipment changes, developments and applications as related to service requirements involving industry procedures and standards.
• Assist in the investigation and resolution of system problems by understanding and utilizing engineering standards, technical manuals, engineering prints and electronic test tooling.
• Write and catalog technical failure reports obtained from the field, offers recommendations adding to the future improvement of the equipment.
• As a technical resource for AHS and Base Truck system, assist the branch and customers in the assembly, commissioning, and service of the equipment.
• Provide technical service advice and information to customers and to OEM representatives.
• Provide product reliability, customer concerns and potential opportunity feedback to various departments within the company and OEMs.
• Provide equipment support and follow-up as required in the areas of operational performance problems, technical issue resolves and all relevant matters as required.
• Assist with tracking and the prioritization of Factory Campaigns.
• Monitor equipment updates and track Flash News releases.
• Responsible for Technical Service Information submissions.
• Periodically or on request participates in Branch and Customer JoiFUL meetings.
• Review all JoiFUL logs from Branches and provide support and follow up on unresolved issues.
• Provide warranty support for SMS branches and customers, where applicable.