AIML - Senior Annotation Analyst - Vietnamese Language Specialist

at  Apple

SUMMARY

Posted: 20 Feb 2024
Weekly Hours: 40
Role Number:200538487
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder thatʼs revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send messages, play their favorite song or even take a selfie. The team is passionate about technology with a focus on enriching the customer experience. We are looking for a Senior Annotation Analyst that has high attention to quality and detail. You are creative and have a passion for detail with proven expertise in Vietnamese language analysis. This position is located at the Apple corporate campus at Ang Mo Kio.

KEY QUALIFICATIONS

Key Qualifications

• Minimum of 12 months experience as an Annotation Analyst preferred
• Proven expertise in the Vietnamese language with excellent comprehension, grammar and proofreading skills
• Excellent English reading, comprehension and writing skills
• Understanding of the regions and cultural variations where Vietnamese is spoken
• Excellent active listening skills with the ability to understand verbal nuances
• Consistently exceeds daily Annotation quality and production goals
• Attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect
• Demonstrates integrity and focus on customer privacy
• Passion for coaching and mentoring
• Knowledge on ML data annotation process, related tools and software
• Expertise with navigating systems, tools and changing workflows
• Ability to analyze and provide accurate reporting including error trends and root cause
• Proficient in devising business process, best practice solutions to increase efficiencies
• Proven attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect
• Proven expertise navigating systems and tools, regularly sharing best practices with team members
• Ability to effectively tailor communication and style to differing audiences with excellent presentation skills and experience developing Keynote content
• Demonstrates integrity and focuses on customer privacy
• Demonstrates flexibility and adaptability to changing work-flows and responsibilities
• Ability to identify business process solutions that increase efficiencies
• Previous experience working with language data (e.g. research, analysis, translation, review)

• Aptitude for acquiring advanced technical skills, an eagerness to learn and take on new challengesData analytics experience highly desirable

DESCRIPTION

Description
As part of the Data Operations Team, you play a central role in enhancing the user experience and team collaboration. As a Senior Annotation Analyst, you’ll use your language and cultural expertise, along with analytical skills, to evaluate Siri responses against guidelines. In addition to achieving your productions goals, you will provide procedural, quality, and tools guidance to Annotation Analysts. You will be an SME on Vietnamese comprehension and cultural understanding, providing coaching to team members to increase quality and production results for the organization, in addition to using your analytics skills to track, evaluate & report trends You will apply your locale-specific knowledge to support other high priority & business critical needs. You’ll provide feedback for improvements to existing tooling that can increase annotation throughput and quality. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements.

EDUCATION & EXPERIENCE

Education & Experience
Bachelors degree or equivalent work experience preferred

ADDITIONAL REQUIREMENTS

Additional Requirements

• Positions with language skills require strong grammar and cultural awareness
• Successful completion of a pre-employment assessment and background check
• Successful completion of initial training and certification testing

Please refer the Job description for details