Air Freight Import Customer Operations Specialist - WA
at DHL
Perth, Western Australia, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Jul, 2024 | Not Specified | 11 Apr, 2024 | N/A | Invoicing,Operations,Analytical Skills,Business Systems,Reliability,Customer Service,Pivot Tables,Mindfulness | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
We have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available. This role is based in our Airfreight Import Team in our Perth office.
Responsibilities:
OVERALL ROLE PURPOSE
As an Airfreight Import Customer Operations Specialist, you will receive training and development in the below responsibilities:
- Acts as key contact for allocated customers (AFR)
- Accepts and processes orders for handover to Operations.
- Stays informed on shipment and exception status for allocated customers.
- Proactively informs customers on shipment status and exceptions.
- Provides spot quotations and performs up-and-cross-selling on inbound customer calls.
- Pass leads onto our sales department.
- Manages customer inquiries.
- Manages customer requests regarding Go Green topics.
- Takes and manages any customer complaints; solves customer complaints or assigns tasks to other functions.
- Acts as a first contact point for customer claims for notification and reception of claims and respective document collection.
- Billing of Air Freight Customs shipments, accurately and timely
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Logistics/Procurement
Purchase / Logistics / Supply Chain
Logistics
Graduate
Proficient
1
Perth WA, Australia