Airfreight Export Import Operator 37.5Healthcare

at  Hellmann Worldwide Logistics

KEY TASKS AND RESPONSIBILITIES WILL INCLUDE:

• Dealing with internal and external customers on a day to day basis.
• Developing effective relationships and negotiating with carriers and overseas agents, on a face to face basis when required.
• Pre-booking identification with Support/Guidance of Product.
• General Airfreight Service Levels – Steered and used where necessary.
• Consolidations, consolidation days and Airline usage optimised – with the use of DWH.
• Entering HM Customs entry procedures, import and export (NES).
• Ensuring accurate data is processed in Hellogic such as billing and operational functions.
• Supporting the Sales/Product team with the most efficient and cost effective way of transporting goods.
• Airline and palletisation and ULD building.
• IATA/CASS reconciliation.
• Ensuring that management is kept fully informed and taking advice where necessary, on any serious HR issues, which may arise.
• Providing support and guidance to the team, on any Booking Centre/Gateway/Processing issues, as and when required.
• Ensuring accurate accruals and cost accuracy.
• Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements.
• Ensure accurate data is entered into Hellogic.
• Review all customer booking instructions ensuring these are understood and followed.
• Provide all relevant service providers with the required information for successful service delivery.
• Ensure full understanding and strict compliance to import and export customs processes and procedures.
• Ensure all delivery instructions are clear, concise and are provided in the correct format.
• Communicate with all operations to ensure the accuracy of consignment labelling.
• Manage all consignments by obtaining the latest delivery information and monitor accordingly.
• In the event of a service failure identify the root cause and take appropriate action to address ensuring the customer is kept fully informed.
• Accurate and timely management of all mandatory milestone data.
• Delivery of accurate costs within Hellogic thus alleviating potential revenue variances.
• Raising sales invoices accurately within agreed KPI timescales.
• Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations.
• In depth understanding of the airfreight product including Incoterms.
• Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
• Provide customer reports where required.
• Constantly consider initiatives which will enhance the customer experience.
• Be committed to excellent service quality.
• Responding to customer enquiries professionally and promptly and liaise with customers on all queries and issues
• Manage and achieve department and company KPI’s
• Support month end financial processes
• Support sales to develop new and existing business by sharing sales leads.
• Responding to customer booking and overseas agents requests
• Liaising with overseas branches and internal customers
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
• Take all incoming calls from customers and all bookings using appropriate documentation
• Ensure any special requirements or instructions are clearly specified.
• Provide the relevant people with instructions on marking and labelling the goods

THE IMPORT SIDE OF THE ROLE

• To fully understand and be conversant with standard operating procedures.
• Advise operations of special requirements
• Handling purchase invoices promptly and raising sales invoices accurately within agreed KPI timescales
• Raising of appropriate documentation (list is not exhaustive) Master Airway Bills MAWB & House Airway Bills HAWB Certificates of Origin, Legalisation of supplier documentation.
• Accruals and cost accuracy.
• Ensure all KPI targets are met
• Completes all required import paperwork including customs work, invoicing and all other essential air Import documentation.
• Review all customer booking and clearance instructions ensuring these are understood and followed.
• Ensure full understanding and strict compliance to customs processes and procedures.
• Manage all consignments by obtaining the latest status information and monitor accordingly.
• Ensure the recovery of air cargo is managed and complies with ETSF.
• Accurate inventory management of the ETSF.
• Ensure accurate data is entered into Hellogic.
• Completes all required import paperwork including customs work, invoicing and all other essential air Import documentation.
• Review all customer booking and clearance instructions ensuring these are understood and followed.
• Provide all relevant service providers with the required information for successful service delivery.
• Ensure full understanding and strict compliance to customs processes and procedures.
• Ensure all delivered instructions are clear, concise and are provided in the correct format.
• Communicate with all operations to ensure the accuracy of consignment delivery.
• Manage all consignments by obtaining the latest status information and monitor accordingly.
• Ensure the recovery of air cargo is managed and complies with ETSF.
• Accurate inventory management of the ETSF.
• In the event of a service failure identify the root cause and take appropriate action to address ensuring he customer is kept fully informed.
• Accurate and timely management of all mandatory milestone data.
• Delivery accurate costs within Hellogic thus alleviating potential revenue variances.
• Raising sales invoices accurately within agreed KPI timescales.
• Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations.
• In depth understanding of the airfreight product including Incoterms.
• Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
• Provide customer reports where required.
• Constantly consider initiatives which will both enhance the customer experience.
• Be committed to excellent service quality.