Airfreight Import Customer Operations Specialist

at  DHL

We have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available. This role is in our Airfreight Import Team in our Sydney (Matraville) office.

SKILLS / QUALIFICATIONS

• Minimum three (3) years previous experience in Shipping/International freight forwarding industry in airfreight operational roles (advantageous)/ Import operational roles (advantageous).
• Minimum two (2) years previous experience in general accounting, invoicing, customer service or operations.
• CargoWise & Expedient experience (advantageous)
• Be an initiative-taking initiative-taker.
• Be results driven and be able to demonstrate effective communication and administration skills.
• Possess a high degree of diligence and a professional work ethic.
• Adaptable to changes daily due to customer requests.
• High degree of reliability and mindfulness.
• Good knowledge of forwarding business, DGF products (OFR) and business systems
• Good knowledge of CS processes and systems
• Ability to identify and meet customer needs in a pleasant and friendly manner.
• Excellent communication and people skills
• Results-driven and attention to details.
• High degree of written, verbal, and organisational skills
• Proven direct experience in used accounting system is preferred.
• Solid experience in MS Excel (e.g., Pivot Tables, charts, etc.) required.
• Strong analytical skills

As an Airfreight Import Customer Operations Specialist, you will:

• Acts as key contact for allocated customers (AFR)
• Accepts and processes orders for handover to Operations.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status and exceptions.
• Provides spot quotations and performs up-and cross-selling on inbound customer calls.
• Pass leads onto our sales department.
• Manages customer inquiries.
• Manages customer requests regarding Go Green topics.
• Takes and manages any customer complaints; solves customer complaints or assigns tasks to other functions.
• Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
• Billing of Air Freight Customs shipments, accurately and timely