Airfreight Import Customer Operations Specialist – VIC

at  DHL

We have an exciting opportunity for an Airfreight Import Customer Operations Specialist that has recently become available. This role is in our Airfreight Import Team in our Melbourne (Tullamarine) office.

As an Airfreight Import Customer Operations Specialist, you will receive training and development in the below responsibilities:

• Acts as key contact for allocated customers (AFR)
• Accepts and processes orders for handover to Operations.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customers on shipment status and exceptions.
• Provides spot quotations and performs up-and-cross-selling on inbound customer calls.
• Pass leads onto our sales department.
• Manages customer inquiries.
• Manages customer requests regarding Go Green topics.
• Takes and manages customer complaints; solves customer complaints or assigns tasks to other functions.
• Acts as a first contact point for customer claims for notification and reception of claims and respective document collection.
• Billing of Air Freight Customs shipments, accurately and timely