Airline Customer Experience Specialist

at  DHL

Temporary - 12 Month Secondment
Position: First Line Manager (Airline Customer Experience Specialist)
Contract Type: Temporary - 12 Month Secondment
Location: Bristol Airport
Salary: £33,800 + performance related bonus
Shift Pattern: 12 hour shifts, 4 on 4 off (covering a 24hour service) 0300am-1500pm & 1500pm-0300am
Award Winning Benefits Package – See more: https://supplychainjobs.dhl.com/jobs/our-benefits/
DHL Supply Chain works in partnership with easyJet in Bristol Airport to provide all aircraft cleaning, baggage handling and ground handling services. The Airline Customer Experience Specialists (ACES) is an exciting new role that will put the successful candidates at the heart of our Airports. Being an ambassador, to ensure that our customers receive the standard of service that they expect.

• Drive the easyJet vision of being the most loved European airline by ensuring an industry leading customer experience is delivered at your airport.
• Understand and drive CSAT performance and ensure all Customer impacting policy changes are successfully embedded on the ground.
• Proactively engage with Ground Crew to drive standards and ensure compliance to procedure.
• Coordinate actions to improve customer experience and address concerns in times of disruption.
• Drive a culture of making travel easy by identifying areas of improvements within the customer journey.