Airport Engineer - Gatwick Airport

at  ESP Global Services

ABOUT THE JOB:

As the Airport Engineer in London Gatwick UK, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project.

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• Respond to basic customer incidents and service requests passed across by the client service desk and resolve general user faults within agreed SLAs.
• Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.
• Provide timely updates to the client service desk so that progress against each individual incident can be updated as required.
• Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
• Carry out regular “floor-walking” and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the client service desk.
• This role is working rotational schedule: 4 days on & 4 off / rotational schedule (06:00am to 06:00pm or 06:00pm to 6:00am)