Airport Engineer - Stansted Airport

at  ESP Global Services

• Do you have 2 years’ experience in an IT support role?
• Successful applicants 5 years UK working history which can be reference
• Full UK Manual driving license is essential

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
• Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.
• Provide timely updates to the ESP Global Service Desk so that progress against each individual incident can be updated as required.
• Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
• Carry out regular “floor-walking” and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• This role is working rotational schedule: Mon to Sun - 4 on 4 off - 0700 to 1530 / 1530 to 0000 + On Call with allowance (+ Shift Allowance £2700)