Airport Operations Manager - Cairns

at  Qantas Airways Limited

• Exciting full-time opportunity, Cairns Airport Location
• Monday – Friday working alongside a small and highly skilled team!
  If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
  The Opportunity
  As the Airport Manager, you will be responsible for the management and oversight of all Jetstar customer facing activities in Cairns, this includes the customer service team. Additionally, you will also have the responsibility for the consistent delivery of safe, high quality and cost-effective ground handling services for Jetstar operations by direct management of the Ground Service Provider (GSP) of ramp activity contracted to Jetstar.
  Our Airport Managers have full carriage of the Balanced Scorecard for Jetstar Airport Services in Cairns comprising of safety performance, operational excellence, people engagement, customer service and revenue and cost.
  You will represent Jetstar’s interests in Cairns and build strong relationships with airport operators and other major stakeholders.

The core responsibilities of this role are;

• Delivery of customer service, operational, financial and safety goals and KPIs for Jetstar Airways at the airport
• Responsible for the overall people management of staff at the Airport, including managing performance, recruitment and selection and training and development
• Manage local employee/union relationships
• Work closely with the HR, People Support and Employment Relations partners to ensure full adherence to company policies
• Contribute to the continual enhancement of airport performance against agreed operational, safety, OHS and customer service goals, objectives and KPIs including short-term and long-term business planning.
• Maintain financial controls to deliver targeted cost reduction and eradicate wastage
• Maximise staff engagement levels within the boundaries of existing EBA’s and ensure fair and equitable rostering of duties through partnership with Workforce Planning.
• Work in partnership with the GSP to ensure safe, compliant, efficient and cost-effective outcomes in the provision of baggage handling and aircraft turnaround services
• Implementing and strengthening the Jetstar culture locally including service culture, operating style, safety.

Ideally we are seeking:

• Extensive experience, knowledge and understanding of customer service management.
• A natural ability to be a strong leader and deliver messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar.
• Exposure to managing teams in a shift/rostered work environment
• Ability to motivate, coach and develop team members
• Possess a thorough understanding of company personnel policy and Employment Law
• Demonstrated experience in managing third party entities and working in partnership with internal stakeholders Be resilient and able to motivate others to embrace change
• Excellent communication skills both written and verbal and able to influence with all levels of the organisation
• Demonstrated ability to work under pressure.
• Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team
• Advanced knowledge of Microsoft Office, e.g. Excel, PowerPoint and ability to apply computer software to improve business delivery
• Sound knowledge and understanding of Air Safety legislation, CASA regulatory requirements, OHS legal responsibilities and experience managing audit programs.

This is a challenging role and we will expect great results from the successful applicants. In return you will get to be part of a smart, driven, high performing team with real opportunities for you to make your mark and build your career within a great organization in an exciting industry.
About Jetstar
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.
Jetstar’s mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
Applications close: 2359 Sunday 5 November 202

• Delivery of customer service, operational, financial and safety goals and KPIs for Jetstar Airways at the airport
• Responsible for the overall people management of staff at the Airport, including managing performance, recruitment and selection and training and development
• Manage local employee/union relationships
• Work closely with the HR, People Support and Employment Relations partners to ensure full adherence to company policies
• Contribute to the continual enhancement of airport performance against agreed operational, safety, OHS and customer service goals, objectives and KPIs including short-term and long-term business planning.
• Maintain financial controls to deliver targeted cost reduction and eradicate wastage
• Maximise staff engagement levels within the boundaries of existing EBA’s and ensure fair and equitable rostering of duties through partnership with Workforce Planning.
• Work in partnership with the GSP to ensure safe, compliant, efficient and cost-effective outcomes in the provision of baggage handling and aircraft turnaround services
• Implementing and strengthening the Jetstar culture locally including service culture, operating style, safety