Airport Representative

at  Matrashabd Consulting

Responsibilities:

• Greet passengers upon arrival and departure, providing assistance and information as needed.
• Assist passengers with check-in procedures, including ticketing, baggage handling, and boarding.
• Provide guidance and directions to passengers regarding airport facilities, services, and amenities.
• Address passenger inquiries, complaints, and concerns in a courteous and efficient manner.
• Monitor flight schedules and assist passengers with flight changes, delays, and cancellations.
• Coordinate with airline staff, ground handlers, and other airport personnel to resolve issues and ensure passenger satisfaction.
• Maintain cleanliness and orderliness of passenger areas, including waiting lounges, check-in counters, and boarding gates.
• Assist with crowd control and queue management during peak travel times.
• Uphold security and safety protocols, reporting any suspicious activities or incidents to appropriate authorities.
• Perform other duties as assigned by airport management or company supervisors.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or hospitality, preferably in an airport or travel-related setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Knowledge of airport operations, procedures, and security regulations is a plus.
• Ability to work in a fast-paced environment and adapt to changing circumstances.

Job Type: Full Time
Job Location: Duba

• Greet passengers upon arrival and departure, providing assistance and information as needed.
• Assist passengers with check-in procedures, including ticketing, baggage handling, and boarding.
• Provide guidance and directions to passengers regarding airport facilities, services, and amenities.
• Address passenger inquiries, complaints, and concerns in a courteous and efficient manner.
• Monitor flight schedules and assist passengers with flight changes, delays, and cancellations.
• Coordinate with airline staff, ground handlers, and other airport personnel to resolve issues and ensure passenger satisfaction.
• Maintain cleanliness and orderliness of passenger areas, including waiting lounges, check-in counters, and boarding gates.
• Assist with crowd control and queue management during peak travel times.
• Uphold security and safety protocols, reporting any suspicious activities or incidents to appropriate authorities.
• Perform other duties as assigned by airport management or company supervisors