AIRPORT SERVICES OFFICER

at  The Emirates Group

Job Purpose: As the deputy to the Airport Services Manager, ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service. Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager.

QUALIFICATIONS & EXPERIENCE: QUALIFICATIONS

• Significant experience in Airport Ground Handling, with the best part of this performed in a senior position, with the proven ability to lead a team
• Must have completed relevant professional training courses such as advanced courses in Passenger Services, Ground Operations, Baggage Services & Claims and Behavioural Skills
• A sound working knowledge of reservations/fares and ticketing, departure control systems (DCS)
• Knowledge of dangerous goods regulations
• Knowledge of baggage tracing and claims handling
• Must have advanced skills in customer service delivery, good interpersonal and effective cross-cultural communication skills
• Experienced with use of Microsoft Word/Excel and Outlook E-Mail advantageous
• High school level of education or equivalent

ADDITIONAL REQUIREMENTS

• This position is required to work a rotating shift roster, which includes weekends, public holidays and early morning/night shifts.
• Only applicants with the legal right to work and live in Australia unrestricted will be considered.
  Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays

Please refer the Job description for details