Alert Management Specialist

at  Blackline Safety

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
We are currently hiring an Alert Management Specialist to join our growing Safety Operations Center based in Calgary, Alberta. The Alert Management Specialist reports to Reporting to the Manager, Safety Operations Center. This role provides a professional and timely service for our customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution. This is a full-time position.

REQUIREMENTS:

• Fluent written & spoken English is required
• Written or spoken French and/or Spanish would be an asset
• Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
• Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
• Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
• Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes. Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error
• Demonstrated ability to proficiently handle concurrent tasks and adeptly oversee projects with flexible timelines.
• Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
• Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
• Minimum five years of customer service experience
• Previous experience in a customer service or dispatch role is required
• Valid First Aid and CPR

• Monitor the safety of our customers’ personnel
• Manage emergency alerts and follow escalation protocols professionally, with efficiency
• Respond to emergency situations with calm and confidence
• Provide basic troubleshooting and technical support when an alert is triggered
• Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
• Provide excellent customer service
• Maintain records and prepare reports