Allstate Financial Services Operational Support Analyst

at  Allstate

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

JOB SUMMARY:

The Allstate Financial Services (AFS) Operational Support Analyst provides prompt, friendly and knowledgeable pre-sale and post-sale service to AFS, LLC customers and representatives. The role maintains high quality of work levels in addition to compliance with FINRA and SEC rules and regulations and serves as a go-to resource for Operations. Broker Dealer experience will be useful in this opportunity. The selected individual will need to be organized, support resources, problem-solve and possess good communication skills.

EDUCATION AND EXPERIENCE:

• 4 year Bachelors Degree (Preferred)
• 0-2 years experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

FUNCTIONAL SKILLS:

• Ability to motivate and provide expert-level assistance
• Excellent verbal communication skills, outstanding customer service ability
• Knowledge of securities industry
• Proficiency in Microsoft Office applications
• Analytical and problem-solving skills
• Ability to work independently and as a team

KEY RESPONSIBILITIES:

• Helps support initiatives to explore the use of AI (artificial intelligence) and process efficiencies within the broker dealer
• Responsible for CAT/CAIS reporting
• Responds to PFR inquiries from SEC and FINRA
• Maintains accurate books and records
• Ensures team members follow proper policies and procedures
• Responsible for new and on-going product and procedural training and maintenance of job aids and knowledge management systems
• Works closely with AFS, LLC Communications to inform the field of procedural changes and events
• Promotes and fosters team collaboration to provide AFS customers outstanding service
• Searches for facts and provides accurate information
• Communicates accurate information about products, services, policies and procedures
• Ensures brokerage accounts held through NFS are in good order including accurate beneficiary information, fee activity, handling unsecured debit amounts, low-balance clean-up and yearly management