Alternatives Investor Services Associate (Seattle)

at  BlackRock

Description
About this role
GAAPS Alternatives | Associate Client Services | Seattle
About BlackRock
Elevate your career by joining the world’s largest asset manager! Thrive in an environment that fosters positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $9.4 trillion of assets, we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.
Team Overview:
The Alternatives Client Services team support all of BlackRock’s privately placed alternatives products, including hedge funds, fund of hedge funds, private credit, private equity, special opportunity, and real asset funds. The successful candidate will join the Alternatives Client Services team in providing timely and accurate information to our clients and prospects that is consistent with the established BlackRock brand and messaging. Responsibilities for this position will involve a heavy concentration in operations and client service. This includes communication with internal and external stakeholders, client inquiries, report oversight and distribution, and other maintenance related tasks. As a key member of the team, you will coordinate with departments and business lines across the firm. The role offers an opportunity to join a fast paced and growing business within BlackRock. The successful candidate will be pro-active and flexible, will demonstrate initiative with an aim to succeed both as an individual and as a strong teammate.

Your daily tasks may include:

• Perform the day-to-day operations and service delivery of the alternative investments team, ensuring high quality and timely execution of tasks.
• Manage distribution of fund and investor level reporting (i.e. account statements, capital calls, distributions)
• Coordinate cash flow management with clients and portfolio managers (e.g. contributions, redemptions, and product updates with clients / 3rd parties). Tracking and handling client cash flow activity within proprietary trading system
• Act as the primary point of contact for clients and 3rd parties, providing proactive and responsive communication and issue resolution.
• Manage the relationship with fund administrators, custodians, transfer agents, and other external service providers, ensuring compliance with service level agreements and contractual obligations.
• Identify and implement process improvements and efficiencies, leveraging technology and automation where possible.
• Participate in various projects and initiatives related to alternative investments, such as new product launches, system enhancements, or business integrations.
• Provide oversight locally on high priority operations and client service tasks.
• Provide coaching and feedback to team members, fostering a culture of collaboration, learning, and development.

Experience

• A bachelor’s degree in business, finance, or a related field
• 5-7 years of experience in client service, operations, or administration in the financial services industry
• Knowledge of alternative investment products, such as hedge funds, private equity, and real assets
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients, 3rd parties, internal stakeholders and team members.
• Experience in guiding a team through escalations and operating errors.
• Strong analytical and problem-solving skills, with the ability to research and resolve complex inquiries and requests.
• High attention to detail and accuracy, with the ability to adhere to deadlines and quality standards.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Flexible and adaptable, with the ability to handle multiple tasks and prioritize effectively.
• Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word

For Seattle only the salary range for this position is $95,000 – $127,500.0. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

• Perform the day-to-day operations and service delivery of the alternative investments team, ensuring high quality and timely execution of tasks.
• Manage distribution of fund and investor level reporting (i.e. account statements, capital calls, distributions)
• Coordinate cash flow management with clients and portfolio managers (e.g. contributions, redemptions, and product updates with clients / 3rd parties). Tracking and handling client cash flow activity within proprietary trading system
• Act as the primary point of contact for clients and 3rd parties, providing proactive and responsive communication and issue resolution.
• Manage the relationship with fund administrators, custodians, transfer agents, and other external service providers, ensuring compliance with service level agreements and contractual obligations.
• Identify and implement process improvements and efficiencies, leveraging technology and automation where possible.
• Participate in various projects and initiatives related to alternative investments, such as new product launches, system enhancements, or business integrations.
• Provide oversight locally on high priority operations and client service tasks.
• Provide coaching and feedback to team members, fostering a culture of collaboration, learning, and development