Amazon Connect Solution Architect

at  SoftwareONE

Job Function: Software & Cloud Services The role:

As a Connect Solutions Architect, you will lead Amazon Connect projects to SMB, large enterprise and public-sector customers. Projects will focus on Amazon Connect and leverage your deep experience with other enterprise, on-premises, and cloud technologies to guide customers through their cloud and migration journey:

• POCs and Migration Readiness Assessments
• Well-Architected Reviews and Remediation Consulting
• Pilots and Production Implementations
• Migrations

The most successful solutions architects on our team will combine this experience with a passion for consulting to guide clients through workshops, discovery, architecture, deployment, migration, and support operations as they modernize their customer experience with AWS services.

OTHER TECH QUALIFICATIONS (DESIRED)

• Contact Center Platforms, both Cloud (CCaaS) and on-premise

• Uncovers business and technical requirements and recommends solutions during project delivery.
• Leads workshops (presentations) to educate Client of AWS concepts and best-practices
• Drives discovery and architecture conversations
• Creates technical diagrams depicting solutions
• Reconciles competing interests with analysis and recommendations
• Guides architecture decisions
• Mentors Solutions Engineers
• Guides technical and non-technical stakeholders on how to use the solution
• Leads team through troubleshooting and resolving technical and business roadblocks
• Supports Sales team in scoping projects and estimating level of effort
• Speak confidently and base recommendations on experience and leading-practices.
• Be comfortable leading discussions and explaining new concepts in familiar terms.
• Exhibit a high level of ownership and care to self, coworkers, and clients alike.
• Exercise confidentiality, good judgment, and critical thinking when working with sensitive issues.
• Tailor communication to fit audience, context, and timing.
• Be confident speaking and operating at a “30,000 foot view” and a “5 foot view”.
• Genuinely enjoy contact center technology and evangelize cloud technology.
• Present concepts with polish and in ways that are relevant to a client’s needs and strengths.
• Build on and improve your relevant technology and consulting experience including:
• AWS core infrastructure
• Networking
• Security
• Operations
• Directory Services
• Amazon Connect
• Amazon Pinpoint
• Amazon Lex