AMS Consultant - PMO/ Application Support - SG

at  Deloitte

AMS Consultant - PMO/ Application Support - SG
Date: 16 Jun 2024
Service Line / Portfolios: Enterprise Technology & Performance
Location:Singapore, Singapore, SG

WHAT WE ARE LOOKING FOR

If you are someone whom matches the following requirements, send us your resume and join us at Deloitte Consulting – creating an impact in whatever we deliver!

• Bachelor degree in any relevant discipline.
• Have atleast 3 years’ experience working with IT Project, as a support team member, or as an end-user of IT application with testing, PMO experience.
• Demonstrate understanding of the key end-to-end business process.
• Good spoken English.
• Possess good analytic thinking
• Develop relationships with internal and external stakeholders.
• Curious, creative, pro-active and always seeking out new challenges.
• Willing to explore and expand knowledge on an on-going basis
• Willing to work based on Client’s business work days and office hours.
• Willing to work on shift and/or on-call basis
• Ability to travel if required, i.e. to be placed at Client’s site for the project

WORK YOU WILL DO

ETP As A Service/Operate team works hand in hand with our Consulting team to provide end to end services to our Clients from Advisory, Implement to Operate. We are key in ensuring that there is seamless transition from the project implementation team or the Client’s incumbent AMS service provider.
As a consultant in this engaging & growing team, you will have the opportunity to tap into state of the art technologies. Be prepared to be trained, to get certified and indulge in hands on experience across industries on digital platforms.

Key responsibilities include:

• Perform in-depth production incident (simple to medium complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution
• Deliver simple to medium complexity enhancements within the agreed timeframe and with quality.
• Identify issues escalated by Level 1 (Helpdesk) to be escalated to Level 2 or 3
• Configure/develop in accordance with best practices ensuring a reliable and permanent solution
• Maintain documentation according to firm standards, best practices, and standard operating procedures
• Able to perform periodic system task.
• Actively document new issues as a knowledge base
• Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.

YOUR ROLE AS A LEADER

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultant across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.