Analyst 2, Information Technology Support

at  Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB SUMMARY

Responsible for assisting to oversee system support functions in a client server systems infrastructure. Manages day to day activities within the system including maintenance and interfacing with system personnel to ensure that all questions / issues arising are resolved in a timely manner. Works with moderate guidance in own area of knowledge.

EDUCATION

High School Diploma / GED

RELEVANT WORK EXPERIENCE

5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details

• Tests new software, system patches and Operating system images for conflicts with existing applications using a defined test plan.
• Tests, diagnoses and resolves end user desktop hardware, OS and application problems.
• Coordinates with vendors for hardware parts/repairs/replacements.
• Manages system outages to resolution.
• Collaborates with fix agents, both internal and external, to resolve issues.
• Researches and investigates new products for PC software, hardware and mainframe.
• Provides consultation services for users with problems or new tasks and formulates solutions.
• Provides immediate technical application support via telephone, email and Internet.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.