Analyst, Accounts Receivable - French Bilingual

at  Dover Business Services

Dover Business Services (DBS) is looking for talented AR Collection Analysts to join our new shared service center in Bucharest, Romania. Working within an emerging shared services organization, the AR Collection Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers. This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry, and gain cross-functional experience in an entrepreneurial, team oriented-environment.

• Works independently with limited support from direct line manager to manage assigned customer portfolio
• Responsible to emphasize process risks and proposes solutions
• Full ownership and monitoring for the cases assigned in Service Now from opening to closure
• Ensures training and support for associates and juniors in the team
• Ensures backup for team colleagues for process continuity
• Participates to continues improvement projects
• Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
• Reach out to the business unit’s sales team and counterparts to resolve customer disputes.
• Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
• Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
• Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
• Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
• Facilitates customer information updates with Master Data Management (MDM)
• Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
• Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
• Performing monthly close activities.