Analyst, Claims with French

at  AXA

ANALYST, CLAIMS

Wrocław, Poland
Being a part of our Claims Operations Poland, you add value to the organization as you are directly aligned to organizational goals. It’s a unique team in terms of learning as we cater to all the countries where AXA XL has offices and we support all line of businesses (Property, Casualty, Professional and Specialty) and all products.
Our Claims team in Poland receives loss notifications (“First Notice of Loss”) directly from our brokers/insureds across the world and set up claims, as per defined standard operating procedures in a timely manner (within agreed deadline – “Service Level Agreement”). As a member of our team you will be required to use your knowledge and learning’s at work to identify claims loss details. You will be also responsible for receiving, handling and forwarding claims as per procedures and leader’s instructions. We offer you a learning path along with your gained experience: together with expanding knowledge you will get new responsibilities related to the insurance business such as being a claim owner on follow business (Coinsurance) and do reconciliation/triaging of monthly/quarterly statements and process financials tasks.
We work in our internal system and you will be part of end-to-end training after the recruitment process. Our colleagues will share with you all the necessary insurance knowledge during onboarding and trainings.
You will report to Assistant Manager, Claims.
DISCOVER your opportunity

What will your essential responsibilities include?

• Analyzing claims related documents for various lines of businesses,
• Create First Notice of Loss & setup claims in our systems,
• Work together with internal client’s teams to resolve complex scenarios and ask for additional information when needed,
• Maintain proper documentation of all the procedures and updates,
• Be part of the process meetings and participate in monthly/quarterly audio & video conference calls,
• Make sure to constantly develop and meet company’s quality requirements,
• Respect given deadlines and Service Level Agreement,
• Be part of the diverse team and support other colleagues.

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

REQUIRED SKILLS AND ABILITIES:

• University degree or relevant experience,
• English and French B1/B2,
• Thorough analysis of documents and their understanding,
• Basic knowledge of Microsoft Office including: Outlook, Word, Excel, PowerPoint,
• Good organizational skills and excellent attention to details,
• Excellent people skills; communicative and open to new challenges.

NICE-TO-HAVE SKILLS AND ABILITIES:

• Above average experience in Excel is a plus,
• Knowledge of other languages,
• Proven experience in insurance industry (ability to read and interpret insurance data) - will be an asset.

• Analyzing claims related documents for various lines of businesses,
• Create First Notice of Loss & setup claims in our systems,
• Work together with internal client’s teams to resolve complex scenarios and ask for additional information when needed,
• Maintain proper documentation of all the procedures and updates,
• Be part of the process meetings and participate in monthly/quarterly audio & video conference calls,
• Make sure to constantly develop and meet company’s quality requirements,
• Respect given deadlines and Service Level Agreement,
• Be part of the diverse team and support other colleagues