Analyst, Dealing Room Support

at  NAB National Australia Bank

Work type: Permanent Full time

Region: VIC- Melbourne inner

• Exciting opportunity in fast-paced, front office environment
• Focused on providing front line VIP support to our Markets staff in Sydney and Brisbane
• Permanent full-time role in Melbourne CBD

YOUR SKILLS AND EXPERIENCE

• 3+ years’ experience in an enterprise desktop support or service desk role
• Proven ability to operate in a high-pressure environment
• Exceptional interpersonal and communication skills
• Strong IT troubleshooting and incident resolution skills
• Ability to self-motivate, identify issues and drive resolutions involving multiple teams
• Experience with the following:
• Microsoft Windows (7 & 10)
• Microsoft Active Directory

THE ROLE

This role is part of the Markets Technology team supporting the Corporate and Institutional division of NAB. It is critical to providing a stable and efficient operating environment for colleagues who service NAB’s clients across Australia and internationally and manage the bank’s risk positions through traded products.

THIS ROLE REQUIRES A WORK SCHEDULE THAT ALIGNS WITH LOCAL BUSINESS OPERATING HOURS AND SOME WEEKEND WORK WHERE REQUIRED.

You are a passionate, customer-focused desktop support analyst with hands on experience supporting VIP customer base. You work in a highly collaborative manner with your team and the colleagues you support across Australia.

KEY RESPONSIBILITIES:

• Provide exceptional customer service to all our 250+ staff across the Sydney and Brisbane regions
• Diagnose and resolve technical hardware and software issues in person, via phone, or electronically
• Identify and escalate situations requiring urgent attention
• Build and deploy desktop and laptops
• Assist with relocation of technology for single, multi-desk and office moves
• Maintain accurate inventory of local equipment
• Assist with the installation, maintenance and training for software and hardware
• Support the trading phone and voice recording systems
• Staying up to date with system information, changes and updates
• Work with other NAB technology teams and vendor support contacts to resolve technical problems with desktop computing and telephony equipment
• Work with other NAB technology teams to deliver project related changes for Markets and drive best solution and outcomes that are fit for purpose

IF YOU THINK THIS ROLE IS THE RIGHT FIT FOR YOU, WE INVITE YOU TO APPLY.

By joining the team, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.