Analyst, Desktop Support Engineer
at MUFG
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 12 Jun, 2024 | Not Specified | 14 Mar, 2024 | 1 year(s) or above | Powerpoint,Trading Systems,Thomson Reuters Eikon,Financial Services,Bloomberg,Sql Server,Teams,It,Infrastructure,Excel,Access,Security,Communication Skills,Computer Science,Data Systems,Financial Markets,Organization Skills,Operations,Mobile Phone | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
This is a Dealing Desktop support position in the Dealing Support team. The staff will report to the Team lead , he will work closely with all technology teams across the organisation.
QUALIFICATIONS
- Degree in Computer Science or a related technical discipline
- Candidate must have 3-5 years of technical work experience
- One to two years of trade floor support experience is preferred
Responsibilities:
- Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are compliant with governing regulations, internal policies, and procedures
- First and second level technical system support to all production systems being used by the users
- Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
- Manage and provide technical support on any trading and market system including Refinitiv/ Thomson Reuters, Bloomberg, EBS, etc
- Manage and responsible for Refinitiv market data access and Bloomberg SID reporting for users billing, etc
- Manage and responsible for trading phone and voice recording system, etc
- Manage and responsible for System asset ledger related to treasury system and system access
- Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
- Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, application and trading phone systems
- Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
- Record and maintain assets inventory system
- Must accurately record, update ticket in ITSM system
- Prepare and update technical documentation
- Determine the best solution based on the issue and details provided by users
- Identify and escalate business and technical challenges
- Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
- To succeed in this role, the staff needs to have strong end-to-end knowledge of dealing rooms/trade floor support, infrastructure, market data and management
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Computer Science
Proficient
1
Singapore, Singapore