Analyst, Executive IT

at  Commonwealth Bank

• Executive Tech Support
• Limitless learning and development opportunities
• Access to leading technology tools and platforms
• Enviable employee and banking benefits

YOUR SKILLS AND EXPERIENCE

You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and executive stakeholder management skills will be key to your success in this role.

In your skills toolkit, we’d be keen to see;

• Level 1/ Level 2 Tech support experience for: Virtual & hybrid meetings (MS Teams, WebEx etc), Desktop systems (Windows, Microsoft Office 365 suite etc), iOS platforms (iPad and iPhone)
• General IT knowledge with a passion for learning new technologies
• Demonstrated ability to maintain composure in high pressure situations
• Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutions
• Proactive approach to problem solving and task management
• Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required
• Ability to network and build relationship with other teams and vendors to improve processes

This Tech Support role has some atypical requirements including shift based working (early start 7.30am, late start 9.30am), participation on an on-call roster, interstate and/or international travel as well as extended working hours which will be observed Time In Lieu.

WHAT’S IN IT FOR YOU

• An inclusive, and collaborative team led by a true advocate for the team
• An executive leadership group that live out our values and breaks stereotypes
• Excellent career progression opportunities
• Limitless learning, personal and professional development opportunities
• Competitive remuneration with performance based bonus incentives
• Enviable employee benefits across banking, health and education
  If this sounds like your idea of the perfect role, apply now! We’re looking forward to hearing from you.
  If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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  Advertising End Date: 18/07/202

Please refer the Job description for details