Description
About this role
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Business Unit Overview:
Global Consultant Relations, Global Client Business
BlackRock’s institutional client business serves corporate and public-sector pension funds, charities and endowments, insurers and other financial institutions, sovereign wealth funds as well as governments and official institutions.
The Global Consultant Relations (GCR) team sits within the Global Client Business. GCR is responsible for developing and maintaining relationships with global, regional and local consultants across all asset classes. Primarily based in the US and UK, GCR is also represented in Germany, Switzerland, Canada, Japan, Hong Kong and Australia.
In practice, our commitment to fostering long-term relationships means we can gain a deep understanding of our clients’ long-term objectives. Having a culture where we share knowledge across asset classes and regions allows us to create investment solutions that better meet client specific challenges. The third pillar underpinning our offering is our risk management culture and systems: we seek to ensure that every investment position is deliberate, diversified and appropriately scaled.
Job Purpose/Background:
This role will play a crucial part in supporting the day-to-day sales and research efforts across GCR, in supporting our Senior RMs to position our target products and seek research meetings, service existing investment ratings, as well as monetization alongside our sales partners.

Specifically, this role will involve:

• Responsibilty for day-to-day high quality service to consultants, responding to requests in a timely and efficient manner
• Gain a clear understanding of our Consultants and their clients’ service requirements, acting as a resolution point for outstanding issues or queries and working with the relevant areas of the wider business accordingly
• Ensure swift resolution and escalation of any issues (or at least within agreed SLAs)
• Partner with Client Experience teams and Technology to look to automate manual processes where possible
• In the absence of an automated process, identify and set up regular monthly / quarterly queries, to proactively deliver timely information to consultants
• Ensure internal audit requirements are satisfied such as written policy and procedure documents etc
• Measure and provide metrics on investment query volumes, identifying and communicating key trends to the wider business (utilising Tableau and other in–house platforms)

Key Skills:

• The ideal candidate will be a degree qualified individual with at least 1–3 years financial services experience ideally within the asset management industry
• A motivated individual that demonstrates drive and enthusiasm. Willing to learn, innovate and improve
• Team player and an enthusiastic “can do” attitude
• Good organisational skills, ability to manage own priorities and meet hard deadlines
• Attention to detail and quality is essential
• A results-orientated self-starter who can quickly analyse consultant needs and focus on commercial delivery
• Ability to network and develop long-term relationships with consultants and internal business partners.
• Strong written and verbal communication skills
• Technical knowledge and/or genuine interest in the DB and DC Pensions market, regulatory and investment industry and associated competitive landscape
• Strong knowledge of Investment markets that ideally spans all asset classes
• Languages – professional working proficiency in German a plus
• Microsoft Excel / Word / PowerPoint
• Professional qualifications – Investment Management Certificate / CFA is desirable, but not required

EarlyCareers

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

• Responsibilty for day-to-day high quality service to consultants, responding to requests in a timely and efficient manner
• Gain a clear understanding of our Consultants and their clients’ service requirements, acting as a resolution point for outstanding issues or queries and working with the relevant areas of the wider business accordingly
• Ensure swift resolution and escalation of any issues (or at least within agreed SLAs)
• Partner with Client Experience teams and Technology to look to automate manual processes where possible
• In the absence of an automated process, identify and set up regular monthly / quarterly queries, to proactively deliver timely information to consultants
• Ensure internal audit requirements are satisfied such as written policy and procedure documents etc
• Measure and provide metrics on investment query volumes, identifying and communicating key trends to the wider business (utilising Tableau and other in–house platforms