Analyst - GSR Operations

at  Shell

Perform Pre Billing/Billing and Query Resolution activities for in-scope entities such as:

• Managing creation of upfront agreements through the Engagement Confirmation Tool (ECT) for handled types of charges through to gathering of confirmatons
• Driving action to manage KPIs relevant to the maintenance of ECT: coding validation errors, ageing open and expired engagements, etc.
• Managing billing for the Service Provider Entity assigned:
• Sourcing of data from feeders, preparation and thorough review of data to be processed for billing
• Timely processing of requests for billing received including the related Master data set up
• Communication of Unbilled accruals
• Preparation of ad-hoc reports not in-scope of MI
• Provision of support in audit requirements and customer requests
• Performing periodic reviews of unbilled items and ensuring escalation of actions needed to be taken by FO, OU and SP.
• Ensure compliance to Agreed Terms of Reference and identify root cause of noncompliance and follow through of resolution before the next billing
• Reviewing monthly Billing Accuracy compliance, searching for root causes and working towards permanent resolution of misses.
• Ensuring real time updates and ownership of actions assigned from the Query Management Tool
• Providing support to the Account Management team on Intra Group accounting activities for monthly reconciliations and quarterly reporting are performed within closing timeline.

Please refer the Job description for details