Analyst, Guest and Employee Experience

at  Chipotle

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 3,400 restaurants as of December 31, 2023, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is ranked on the Fortune 500 and is recognized on Fortune’s Most Admired Companies 2024 list and Time Magazine’s Most Influential Companies. With over 115,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit .

• Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company
• Provides and facilitates team support by responding to inquiries/questions from Coordinator staff.
• Escalation first responder. Reviews and resolves escalations from all touchpoints. Uses good judgement to escalate to department leadership when warranted.
• Resolves inquiries or requests sent by business partners. May be inquiries received directly or assigned by department leadership.
• Monitors the business partner chats/communications for inquiries that require support for unique or repeat situations. Proactively identifies process improvement and training opportunities.
• Works with team members to guide and/or coach on proper handling of case/contacts.