Analyst II NOC Technical Support

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

Develop, analyze, escalate or resolve incidents and requirements that are escalated from the Service Desk or Tier 1 teams. Generate, analyze and define the steps to follow to resolve problems. Follow the incident management and problem management procedures, complying with the established KPIs.

BASIC REQUIREMENTS

Electronic or electrical Engineer, Network engineer.

TRAVEL REQUIREMENTS

Under 10%

Please refer the Job description for details