Analyst III, Epic

at  DaVita

EDUCATION AND EXPERIENCE

Select the level of experience and education typically required to accomplish this job.
0 to 2 years High School Diploma
2 to 4 years Vocational/Technical School Certificate Degree

EXPERIENCE

4 to 6 years Associate’s Degree or Apprenticeship

6 to 8 years Bachelor’s Degree

• 8 to 10 years Master’s Degree
• 10+ years Doctoral Degree

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Describe any specific or preferred education and experience criteria (i.e. Bachelor’s Degree preferred or Management experience required)
Bachelor’s Degree Required Preferred
Master’s Degree Required Preferred

Knowledge and experience in the following areas: Required Preferred

• Epic Community Connect
• Nephrology and kidney care
• Project scoping and management

Proficiency with the following tools: Required Preferred

• Epic tools such as Nova and Sherlock
• Product/Project Management tools such as Asana, Product Board, JIRA/Confluence
• Microsoft Office products

Professional Billing Knowledge: Required Preferred

• SFTP Experience
• Knowledge of Clearing House Integration
• Knowledge of professional billing best practices
• Payer and Payer Plan

Minimum of 8 years of building experience as an Epic Build Analyst

• Required Preferred

Skillset: Required Preferred

• Strong technical proficiency in Epic application build, configuration, and maintenance, with expertise in one or more Epic modules.
• Demonstrated ability to lead complex projects and initiatives from conception to completion, with a track record of delivering high-quality, scalable solutions on time and within budget.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to effectively prioritize and manage multiple tasks and deadlines.
• Exceptional communication, interpersonal, and leadership skills, with the ability to collaborate effectively with diverse stakeholders at all levels of the organization.
• Strong commitment to customer service, with a passion for delivering value-added solutions that enhance patient care and operational efficiency.

TRAVEL AND TIME REQUIREMENTS

List the amount of travel required for this role and frequency of nights and weekends required to work.
Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training

VISUAL REQUIREMENTS

Vision adequate to perform the essential duties/responsibilities of position.
May be required to demonstrate the ability to differentiate colors on a test strip.

GENERAL PURPOSE OF THE JOB

Describe the primary purpose or scope of the job. What must be accomplished and why is it performed.
We are seeking a highly skilled and experienced Epic Analyst III to join our dynamic healthcare IT team. The successful candidate will be responsible for providing expert-level support and leadership in the implementation, optimization, and maintenance of our Epic systems. They will collaborate closely with stakeholders to understand business needs, translate requirements into technical solutions, and drive the successful delivery of Epic initiatives. The Epic Analyst III will serve as a subject matter expert in their assigned Epic module(s) and play a key role in enhancing system functionality, efficiency, and usability.
The role of an Epic Analyst III is to partner with our teams to improve user experience, increase usage of our tools to improve patient care, and grow our community connect, value-based care, and ASC customer footprint.
This role entails partnering and regularly communicating with product architects, fellow build analysts, trainers, technical analysts, leadership, release-cycle managers, project managers, comms, legal, compliance, and privacy, as well as our customers. The expectation of an Epic Analyst III is to have in-depth experience in their areas of expertise to provide best practice guidance after researching and validating assumptions during the scoping phase, defining build requirements, seeking required internal approvals, building, testing, demoing, and training the trainers.
Beyond large product enhancement projects, an Epic Analyst III will also be involved with performing day-to-day maintenance of the Epic system, defect fixes, Epic upgrades, customer implementations, and onsite travel to customers when research or support is needed. The ideal candidate will use their knowledge and experience to solve problems, mature our product, make data-driven decisions, be self-disciplined with time management and deliverables, be an effective communicator, willing to share and document knowledge to help develop analysts I & II, and thrive in a rapid and primarily remote environment.
General Information about the Epic CKD Team:
DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), to offer CKD EHR by Epic to nephrology practices and other related specialties. CKD EHR also offers ASC and OBL workflows utilizing EpicCare Ambulatory tools for practices that perform dialysis access-related procedures. The goal of CKD EHR is to grow our customer base, improve user satisfaction, support value-based care initiatives, aid in revenue cycle management, and improve the clinical outcomes of our customers’ patients.

ESSENTIAL DUTIES & RESPONSIBILITIES

In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions.

1. Upgrade, enhancement, and special projects work - 40% OF TIME

• Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update.
• Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices.
• Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build

1. Implementation support- 30% OF TIME

• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows

1. Incident and request resolution- 20% OF TIME

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build

1. Other duties as assigned. 10% OF TIME

• Mentoring and training of other Epic team members

Total Allocation of Time
100%