Analyst, In-Flight Service Scheduling

at  Gate Gourmet

We’re looking for motivated, engaged people to help make everyone’s journeys better.
Reporting to the Service Scheduling Manager, the Analyst assists with maintaining the customer’s Catering Flight Service Schedule (FSS) and all associated rules for meal, provisioning and activity billing code assignments. This position will publish this information to internal and external supply chain participants.

Main Duties and Responsibilities:

• Interprets the customer’s service schedule parameters that govern the product and services boarded on each flight
• Accurately translates and executes the customer’s service scheduling parameters into logical rule conditions and actions readable by the system “rule engine.”
• Updates the rule engine with parameter changes as communicated by the customer
• Maintains airline reference master data pertinent to the customer’s scheduling parameters.
• Follows a structured audit process to ensure FSS accuracy
• Maintains an audit log of inaccuracies and corrective actions for inclusion in monthly reporting to the customer.
• Assists with conducting business analysis to identify trends and cost efficiency opportunities in the customer’s service scheduling parameters.
• Works closely with technology support teams to ensure timely testing & publishing of the catering flight service schedule.
• Assists the Manager, Service Scheduling as needed with other related tasks and projects.

Qualifications

Education:

• Associate’s or Bachelor’s degree required or equivalent relevant experience

Work Experience:

• Minimum 2 years of professional experience in airline catering or airlines operations, analyst background is a plus.
• Experience in customer facing interactions
• Knowledge of Inflight Exchange (IFX) application is a plus
• Experience in managing multiple projects and tasks
• Experience in working in a cross-functional team

Job Skills:

• Understanding of the complexities of airline catering and airline operations.
• Proficient in interpreting and converting complex data sets into a system-based rule engine.
• Ability to define and resolve problems by collecting data, establish facts, drawing valid conclusions and making recommendations in a timely and accurate manner.
• Excellent listening, questioning and analytical skills.
• Remain calm under pressure & work in a concise, clear & focused manner.
• Willing to work flexible hours according to customer needs.
• Highly proficient with the Microsoft suite of applications.
• Excellent attention to detail and results oriented.
• Open minded and adaptable.
• Team player with strong interpersonal skills.
• Strong, positive customer service ethic.
• Proactive approach to regular and ad hoc responsibilities.
• Strong organization and prioritization skills.

Technical Skills: (Certification, Licenses and Registration)

• Computer literate with analytical abilities and capability to do procedural logic analysis of business requirements in order to build decision tables and translate business requirements into rules readable by a system.

Language / Communication Skills:

• Strong verbal and written skills
• Proficient in optimizing technology communication tools such as Smart Sheet
• Ability to communicate professionally with all levels of internal and external customers

Job Dimensions
Geographic Responsibility: US
Type of Employment: Full-time
Travel %: Ability to travel domestically and internationally up to 10%
Exemption Classification: Exempt
Internal Relationships: All levels to Director, Inflight Support Services and Primary Account Manager for customer, Paxia/IFX Support and Operations (including General Managers).
External Relationships: Customer, other catering companies

Work Environment / Requirements of the Job:

• Regular office environment (90%).
• Catering kitchen, airport environments.
• Regular and on-time attendance.
• Willing to work extended hours to support critical business projects or tasks.

Budget / Revenue Responsibility: (Local Currency)

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you want to be part of a team that helps make travel and culinary memories, join us

• Interprets the customer’s service schedule parameters that govern the product and services boarded on each flight
• Accurately translates and executes the customer’s service scheduling parameters into logical rule conditions and actions readable by the system “rule engine.”
• Updates the rule engine with parameter changes as communicated by the customer
• Maintains airline reference master data pertinent to the customer’s scheduling parameters.
• Follows a structured audit process to ensure FSS accuracy
• Maintains an audit log of inaccuracies and corrective actions for inclusion in monthly reporting to the customer.
• Assists with conducting business analysis to identify trends and cost efficiency opportunities in the customer’s service scheduling parameters.
• Works closely with technology support teams to ensure timely testing & publishing of the catering flight service schedule.
• Assists the Manager, Service Scheduling as needed with other related tasks and projects