Analyst, IT Customer Service

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with.

Some of the main responsibilities of this position include:

• Distributed desktop support.
• Desktop and infrastructure maintenance.
• Installation services
• Problem resolution and help desk support.
• Installs Computer Equipment (Lease Replacements/New Hires, etc.).
• Build computer equipment New hires, Refresh, Job changes
• Supports and tests IT Technology and provides feedback

You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. You will manage administrative processes (asset management, De-acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction.

• Please note this position is available local to Connecticut

REQUIRED QUALIFICATIONS

• 1+ years of experience in IT customer support role.
• 1+ years of Microsoft Office applications.
• Must be able to lift minimum of 50 lbs.

PREFERRED QUALIFICATIONS

• 2+ years of experience troubleshooting hardware and software.
• Service Now ticketing experience.
• LAN certified Network administration and/or equivalent experience.
• MCSE/MCA or related computer experience.
• Excellent communication skills.

EDUCATION:

Verifiable High School Diploma or GED required
Bachelor’s Degree in Computer Science or related discipline preferred.

• Distributed desktop support.
• Desktop and infrastructure maintenance.
• Installation services
• Problem resolution and help desk support.
• Installs Computer Equipment (Lease Replacements/New Hires, etc.).
• Build computer equipment New hires, Refresh, Job changes
• Supports and tests IT Technology and provides feedbac