Analyst, IT-OnSite Support

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

ABOUT US: BAXTER’S MISSION

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

YOUR TEAM

We bring value for Baxter by optimizing technology. It’s why we are shifting our approach to a capabilities-first attitude. A leaner technology blueprint will help us drive speed, simplicity, and collaboration. Embracing new technologies and methodologies helps us to keep up with a constantly evolving market—which means we can continue to save and sustain lives across the globe.
We build relationships with one another to get the work done—winning, failing and learning together. We’re an ambitious community of experts who are driven to improve our skills and deepen our knowledge. Our teams embrace workplace flexibility, combining the best of both on-site and remote work environments. Monthly check-ins replace annual performance reviews and offer a more personalized approach to your career development. Leadership encourages you to invest in yourself through a variety of learning opportunities. We move quickly, giving you the chance to grow and diversify your portfolio during times of change.
As a Analyst, IT-OnSite Support , you will have the opportunity to lead by example, and enjoy mentoring and learning from others. Here, you are trusted to manage your own time and are given opportunities to grow your career as you wish.
We are seeking an experienced Onsite Desktop Support Engineer to join our team. The successful candidate will be responsible for providing technical support for our company’s desktop systems, software, and hardware. The ideal candidate will have a solid technical background, superb communication skills, and the ability to work well under pressure.
As Baxter transforms our IT organization into an innovative and strategic partner to the business, a key initiative is to invest in our IT talent in order to develop new skills and stronger eye for business. You are encouraged to take thoughtful action in developing your career and are given a myriad of resources to make that a reality. Think training, conferences, certifications, and support for advanced degrees. We live and breathe technology, but we also recognize space outside of work is needed. Take paid time off when you need to and come back refreshed so we can continue to save and sustain lives!

WHAT YOU’LL BE DOING

• Provide onsite technical support for desktop systems, software, and hardware.
• Build, configure and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
• Fix and resolve technical issues in a timely and efficient manner.
• Install, configure, and maintain desktop systems, software, and hardware.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• Thoughtful hands support for data center equipment.
• Familiarity with Microsoft SCCM.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable.
• Provide end-user training and support to ensure proper use of desktop systems and software.
• Provide Desktop support services to end users remotely.
• Document and track technical issues and resolutions in the helpdesk system.
• Collaborate with other IT teams to resolve complex technical issues.
• Stay up to date with the latest desktop technologies and trends.
• Participate in on-call rotation for after-hours support.