Analyst, Planning & Scheduling
at Concentrix
Pavas, Provincia de San José, Costa Rica -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 11 Sep, 2024 | Not Specified | 11 Jun, 2024 | N/A | Ecp,Blue Pumpkin,Access,Genesys,Iex | No | No |
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Employment Type:
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Contract to Hire – Corp 2 Corp |
Description:
LOCATION
Pavas, Costa Rica
Job Title:
Analyst, Planning & Scheduling
Job Description
In charge of the global Resource Planning Management for Costa Rica and Other Geos, and responsible to build a strategic partnership with the external and internal customers in order to drive the business
FUNCTIONS OF THE POSITION
- Member of the Resource Planning group in Costa Rica
- Develop a strategic partnership with Operations and customers.
- Constant standardization, centralization of processes, and training for operations in all geos
- Main POC for any high-level escalation related to WFM in Resource Planning
- Ensure that the Resource Planning provides a world class level of support by the constant monitoring of the services provided, and consistent and fluent communication with the internal and external clients.
- Direct support in the creation and standardization of Concetrix Resource Planning related processes
- Administration of Resource Planning Software ECP
- Creation and optimization of Concetrix accounts staffing lines with the purpose of improving resources productivity and revenue efficiency.
- Recognize and recommend operational and support improvements based on staffing projections.
- Provides Scheduling and Forecasting related support to any special project requested by all areas.
- Allocation of programed shrinkage (coaching, training, feedback, breaks, team huddles)
- Approves schedule change requests and exceptions.
- Creation and optimization of scheduling processes.
- Creation of planning and scheduling scenarios looking for efficiencies based on internal or external request, and leader delivery of these.
- Review and release schedules +2 weeks in advance with 0 errors.
EDUCATION LEVEL
- University student
PREVIOUS EXPERIENCE
- Previous experience in Resource Planning Tools (ECP, IEX, Genesys or Blue Pumpkin).
- BPO analytics and reports creation
Location:
Costa Rica- Barreal de Heredia
Language Requirements:
Time Type:
Full time
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Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
HR / Administration / IR
Other
Graduate
Proficient
1
Pavas, Provincia de San José, Costa Rica