Analyst Workplace Delivery (6 months Fixed term Contract)

at  NAB National Australia Bank

Work type: Fixed term Full time, Permanent Full time

Region: VIC- Melbourne CBD

• Be supported to grow your career at NAB
• Work in a collaborative and inclusive team environment
• Make a genuine difference through the work you do

• Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. timelines, impacts, communication contacts, etc.
• Plan, schedule and coordinate releases with nominated pilot users and the production fleet
• Coordinating PVT/TVT and sign offs between resolver groups and stakeholders
• Maintain and forecast the application lifecycle management register
• Perform Change & Release management within the teams’ responsibilities
• Attend and represent the team at Change Advisory Board (CAB) meetings
• Attend and represent the team at Post Implementation Reviews (PIR) meetings
• Compliance reporting and initiative to improve deployment success rates
• Strong and Effective communication with stakeholders and resolver groups
• Ensuring a high level of successful releases
• Coordinate Major Incident Management/Critical fixes for the team
• Document and maintain processes within the team
• Create and apply ongoing continual service improvements
• Create and maintain stakeholder contact list
• Manages the risk of operating the service
• Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure.
• Serves as the point of escalation (notification) for major incidents
• Accountable for the successful resolution of critical, high, medium, and low problems
• Accountable for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant.