Analyste de PDV - POS Analyst

at  Foodtastic

À PROPOS D NOUS:

Fondé en 2016, Foodtastic est une des plus grandes compagnies de restaurants au Canada. Durant les 5 dernières années, les ventes totales de l’ensemble des restaurants est passée de 50mm de $ à plus de 1 milliard de $. Notre portfolio de 23 chaînes de restaurants inclus Milestones, Second Cup, Pita Pit, Quesada, Freshii, La Belle et La Bœuf et les Rôtisseries Benny.
Nous sommes dévoués à créer des relations extraordinaires avec nos franchisés et offrir à tous nos client une expérience culinaire mémorable. Notre croissance ne serait pas possible sans la créativité, le dévouement et l’esprit entrepreneurial de nos collaborateurs. Nous continuons à développer l’équipe et sommes toujours à la recherche de candidats exceptionnels pour joindre Foodtastic.

ABOUT US:

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 23 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, Freshii, La Belle et La Boeuf, and Rôtisseries Benny.
We are passionate about building our franchisee partnerships and providing guests with a memorable dining experience. Our growth would not be possible without our people’s creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.

EXPERIENCE:

• Bilingual (French and English)
• Related experience in our industry
• College Degree in technology-related field and/or equivalent work experience
• Intermediate knowledge of common software (MS Office), HTML and intermediate user level with multiple product user interfaces, CMS and GUI’s
• Previous project coordination experience or training considered an asset
• Exceptional attention to detail and superior critical thinking skills
• Self starter – capable of pro-active and independent learning.
• Strong planning and organizational skills
• Experience with gift cards and loyalty programs
• Ability to analyze, prioritize and problem solve on “the fly” while remaining calm, objective and task-focused
• Excellent interpersonal communication skills and the ability to provide support over various mediums (phone/email/etc.)
• Ability to write both technical and project documentation

• Point-of-Sale (POS) systems administration and updating brands menu
• Maintaining and monitoring project schedules and deliverables
• Deliver POS updates and enhancements across a number of different POS systems.
• Work with other departments to develop training materials and programs for any of the digital ecosystem platforms
• Deliver a variety of modern front end technologies to 1250 Restaurants across Canada
• Implement Self service kiosks to QSRs
• Gather and consolidate feedback and provide detailed reports
• Supervise different tasks over the life of a project
• Maintain the flow of information between the project owner and the support teams regarding project deliverables
• Ensure all project documentation/tools are up-to-date and all recommendations and specifications are noted to ensure compliance
• Design training programs for stakeholders as required
• Prepare reports to communicate project outcomes and deliverables
• Monitoring performance of all platforms. Investigate & analyze customer complaints and non-conformance issues to identify optimizations, enhancements or changes required for better customer experiences
• Other IT ad hoc requests as necessary – e.g Networking, Security and Infrastructure