Analytics Client Service Senior Associate

at  MSCI Inc

Job Description - Analytics Client Service Senior Associate (2400009X)
Job Number: 2400009X
Requisition Title : Analytics Client Service Senior Associate
Description :

YOUR SKILLS AND EXPERIENCE THAT WILL HELP YOU EXCEL

• A self-starter and highly motivated, ability to work individually and within a team.
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
• Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines.
• Ability to develop value-added contributions to both internal and external clients.
• Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities.
• Ability to speak and write in foreign languages a plus.
• Deep understanding of international financial institutions and global financial markets.
• Demonstrated understanding of financial topics, such as: modern portfolio theory, equity and portfolio construction, optimization, CAPM, multi-factor risk models, market risk, credit risk, and VaR.
• Strong analytic, quantitative, and problem solving skills.
• Excellent verbal and written communication skills.

Desired Experience:

• 4-7 years’ experience in Financial Services.

Desired Qualifications:

• Undergraduate degree in finance, economics, statistics, mathematics, or other quantitative fields required.
• MFE, MBA, Master’s Degree and/or CFA, or equivalent highly desired.

YOUR TEAM RESPONSIBILITIES

We are currently seeking an experienced Analytics Client Service Sr. Associate to join our Client Coverage organization in Monterrey or Mexico City. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Analysts work closely with account managers and consultants to develop and maintain client relationships.

YOUR KEY RESPONSIBILITIES

• Provide premium service to assigned accounts
• Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution
• Participate in developing client relationships through proactive follow up on issues raised
• Maintain relationships by ensuring relevant product and model information is shared with clients
• Lead regular calls with important accounts to cover outstanding issues and giving updates
• Contribute to producing service reviews and service plans that support client renewal initiatives
• Execute onboarding and training of Clients
• Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
• Provide full ownership of account servicing to become a subject matter expert on analytics products and services
• Championing process changes to improve Client Experience and Efficiency