Analytics Executive - Head of Channel Data Science

at  Wells Fargo

CONSUMER & SMALL BUSINESS BANKING (CSSB)

Consumer, Small & Business Banking (CSBB) provides financial services to consumer banking, consumer lending, and small business customers through over 4,300 retail bank branches and more than 11,000 ATMs in 36 states and the District of Columbia, as well as through 20 customer service centers. CSBB is focused on continuously improving our customer satisfaction, by simplifying our products, pricing and processes and targeted innovation at scale.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications, US:

• 8+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experienc

Desired Qualifications:

• Extensive experience in data science and in developing and managing data science tools and technologies within a financial services environment.
• In-depth understanding and experience of how channels operate
• Strong understanding of financial services products
• Strong understanding of modern data technologies including AI/ML and their application in data management and analytics.
• Experience with integrating third-party data management and analytics products.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Strong communication and leadership skills, capable of inspiring and guiding teams towards achieving strategic goals

Wells Fargo is seeking a Head of Channel Data Science within our Consumer & Small Business Bank. The Channel Data Science leader will be responsible for defining, enhancing, implementing, and managing a comprehensive strategic data science agenda and multi-year roadmap across channels in CSBB, CL and WIM

In this role, you will:

• Manage the measurement, optimization, and testing agenda for digital channels in partnership with Marketing Services teams
• Develop and manage tools for channel performance - setting the strategy for Tech investments in partnership with the capabilities team and Digital
• Lead Branch and Call Center transaction migration to digital
• Own the decision science for branch staffing, distribution network, location optimization, and call center routing
• Identify and implement Artificial Intelligence capabilities to engage customers across channels more efficiently

Required Qualifications, US:

• 8+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experience

Desired Qualifications:

• Extensive experience in data science and in developing and managing data science tools and technologies within a financial services environment.
• In-depth understanding and experience of how channels operate
• Strong understanding of financial services products
• Strong understanding of modern data technologies including AI/ML and their application in data management and analytics.
• Experience with integrating third-party data management and analytics products.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Strong communication and leadership skills, capable of inspiring and guiding teams towards achieving strategic goals.