POSITION SUMMARY:

Responsible for the general care of shelter animals. This includes feeding, watering, cleaning, moving, providing enrichment/socialization, and observing/reporting animals’ physical and mental wellbeing in accordance with the Association of Shelter Veterinarian Standards of Care guidelines are provided for all animals in shelter care in a timely manner; including appropriate feeding, cleanliness and sanitation, behavioral well-being, and stress reduction.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Equivalent to a High School diploma

LICENSE & CERTIFICATION REQUIREMENTS:

Some positions may require the incumbent to be at least 21 years of age, and possess and maintain a valid Class C Nevada Driver License. For these positions, incumbents under age 25 must possess and maintain a clean driving record, and be licensed for at least three years prior. Those over age 25 must possess and maintain a safe driving record that will allow for acceptable insurance risk to the Organization.

REQUIRED KNOWLEDGE AND SKILLS:

Knowledge of:

• General knowledge of companion animal care, welfare, behavior, breeds, and species.
• Principles and practices of guest service.
• Effective soft skills or interpersonal skills for dealing with Team Members, volunteers, and the public, in person, in writing, and over the telephone.
• Correct conversational English, including spelling, grammar, and punctuation.
• General computer skills.

Skill in:

• Demonstrating concern for the welfare of people and animals and treating all of them with respect.
• Interpersonal sensitivity and cultural competency/awareness for working with diverse populations while providing non-judgmental and compassionate guest services.
• Dealing tactfully and effectively with Team Members, volunteers, and the general public.
• Communicating effectively in oral and written forms.
• Working efficiently without close supervision in standard work situations.
• Adhering to all established guidelines, protocols, and Standard Operating Procedures (SOP’s).
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Gathering, compiling, and maintaining accurate information and records; preparing accurate reports and summaries.
• Basic mathematics to count and total numbers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works efficiently to assist in enhancing and maintaining a culture of health and overall wellness for the animals in our care across the organization.
• Documents any observed abnormalities (either medical or behavioral) into the Organization’s animal database.
• Prepares, provides, and ensures proper food and water is available to all assigned animals at all appropriate times.
• Follows organizational protocols and procedures to ensure assigned kennels and animal housing areas are properly cleaned and disinfected.
• Ensures that all kennels are equipped and set up appropriately to maximize comfort and minimize the stress of all animals in the shelter environment.
• Reviews all kennel and facility signage to ensure proper protocol is always followed and reports to management if updates to signage are needed.
• Cleans, disinfects, and stores all supplies and equipment properly and in a timely manner.
• Preserves a clean, organized, and orderly appearance of assigned and common areas/vehicles at all times while maintaining them well stocked with needed supplies and equipment.
• Sorts, moves, and stocks food, supplies, materials, and donations, as needed.
• Moves animals through and within the shelter as needed and assists with transporting and/or general care needs of animals offsite, including at events, when necessary.
• Assists to achieve a high volume of animal participation in enrichment activities.
• Maintains up-to-date and accurate animal inventory.
• Actively creates a warm and welcoming atmosphere for volunteers, including participating in the volunteer training process and working collaboratively with volunteers to ensure they receive the support/resources needed to feel prepared and empowered in their roles and to maximize volunteer effectiveness.
• Contributes to the efficiency and effectiveness of the Organization’s service to its guests by offering suggestions and participating as an active member of a work team.
• Provides responsive, meaningful and compassionate service to all guests.
• Applies the principles of The Animal Foundation’s Core Values toward the goal of bettering self, the organization and others.
• Other duties as assigned.