ANZ Field Services Manager

at  Thermo Fisher Scientific

ABOUT US

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $44 billion. Our Mission is to enable our customers to make the world Healthier, Cleaner and Safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 125,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

HOW WILL YOU MAKE AN IMPACT?

We’re currently seeking a Sr Manager, Field Service with a track record of excellent work in Australia. As a global leader in the field of Engineering, we are committed to providing exceptional solutions that enable our customers to make the world healthier, cleaner, and safer.

KEY ACCOUNTABILITIES

• Determine and implement strategies for flawless execution of field service activities
• Develop commercial service strategies to grow service business,
• Achieve service sales revenue as set in the Annual Operating Plan
• Lead and develop a large team of field service professionals to successfully compete in the market
• Collaborate with diverse teams to drive technological innovation and support our customers’ needs
• Foster and maintain strong relationships with key stakeholders to ensure customer satisfaction.
• Implement and adhere to strict quality and safety standards to deliver world-class service
• Building and maintaining strong relationships with customers, including key account management.

QUALIFICATION AND EXPERIENCE

• Bachelor’s degree in Engineering or a related field, or equivalent experience
• Proven experience in managing field service business including P&L
• Track record in driving business growth and revenue targets through the implementation of service strategy and execution of tactical actions to achieve required objectives.
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• 7+ years of service business management and/or Commercial service management experience
• Exceptional communication and interpersonal skills
• Experience in working in a global and matrix organisation with a decentralised model (preferred)
  Watch as our colleagues explain 5 reasons to work with us.
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Please refer the Job description for details