AO3 Transcription Officer

at  Randstad

Your New Position

The Transcription Officer will be responsible for:

• Act as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent and courteous service via telephone and email.
• Undertake the ordering and distribution of court transcripts, with high attention to detail ensuring a high level of customer support to internal and external stakeholders, judiciary and court users.
• Accurately enter and extract information from records systems and computerized databases to process transcript requests and ensure correct distribution of transcripts.
• Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders.
• Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members.
• Actively display diligence, professionalism and confidentiality while handling sensitive information.
• Ensure relevant policies, procedures and legislation are being adhered to while performing all aspects of the role.
• Undertake other tasks as directed

What we are looking for:

• Work professionally at all times displaying initiative and drive to see that goals are achieved
• Extremely high level of attention to detail
• Analytical skills- interpreting numerical and written information
• Reliable and adaptable to respond to changes in workloads and priorities.
• Management of confidential and sensitive information
• Data entry skills with the ability to quickly and accurately enter data into systems
• Excellent punctuality and attendance

Benefits of choosing Randstad

We value our contractors. So in addition to benefits from your new employer, we also offer you,

• Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
• A free Employee Assistance Program offers you and your family support
• Access to your payslips at the click of a button via our MyRandstad App
• We offer three pay runs a week Plus more

Please note that only candidates that match the above criteria will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Act as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent and courteous service via telephone and email.
• Undertake the ordering and distribution of court transcripts, with high attention to detail ensuring a high level of customer support to internal and external stakeholders, judiciary and court users.
• Accurately enter and extract information from records systems and computerized databases to process transcript requests and ensure correct distribution of transcripts.
• Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders.
• Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members.
• Actively display diligence, professionalism and confidentiality while handling sensitive information.
• Ensure relevant policies, procedures and legislation are being adhered to while performing all aspects of the role.
• Undertake other tasks as directe