Apple Developer Support Advisor - German-Speaking

at  Apple

SUMMARY

Posted: 8 Apr 2024
Weekly Hours: 39
Role Number:200546374
Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to developers that have supplied to make Apple an iconic technology company. What do we do? Join our extraordinary team - we provide full training to resolve complex issues while keeping a focus on the developer. When we receive calls and questions from developers, you won’t just provide answers - you’ll provide an outstanding experience. Become an Apple Partner Relations Advisor and begin an exciting new career at Apple.

KEY QUALIFICATIONS

• Be fluent in German and English, as in this position we require you to look after developers in both languages
• Be a clear, confident and enthusiastic communicator
• Have impeccable organisational and administrative skills
• Have a positive attitude and be customer-focused
• Have a high stress tolerance
• Experience working in a pressurised, goal-focused environment
• Be a standout colleague
• Be able to perform multi-tasking activities
• Have a great focus on detail

DESCRIPTION

• Lead the day to day email and phone business ensuring WWDR service levels are met - Ensure email responses are timely, accurate, complete, and well written - Promote and demonstrate a spirit of collaboration when working with colleagues - Collaborate with agents in Apple’s worldwide contact centers to ensure that you deal with complex agreement issues and share the best practises to the greater team - Work cross functionally with other support and critical issue teams to ensure developers needs are met - Work to identify issues requiring partner concern and engage supervisor as appropriate - Identify source of repeat issues through root cause analysis input - Utilize all necessary team support tools and resources to effectively handle support requests - Suggest content additions or edits to knowledge base tools for consistent support experience - Regularly review all Developer Services related web content ensuring information is current, raising any discrepancies found

ADDITIONAL REQUIREMENTS

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Please refer the Job description for details