Appliance Service Technician

at  people2people

THE COMPANY:

Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service department based at the Sydney Olympic Park Office. The primary function of the role is to maximise service center performance through training, technical support, monitoring product quality, evaluating new products, and more. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.

• Conduct 5 training sessions annually to enhance ASC performance, providing technical support and ensuring ASCs are up-to-date with the latest techniques and product information.
• Monitor and generate weekly and monthly reports on product quality, ensuring timely dissemination of relevant information.
• Evaluate new products for market application, conducting quality batch testing and producing technical bulletins to maintain product standards.
• Liaise with product managers to conduct initial quality batch sampling and recommend design changes for market suitability, addressing issues such as climate concerns.
• Maintain quality records for factory feedback and management reporting, while also conducting investigations into problematic equipment and providing comprehensive summaries and recommendations.