Application Administrator - DHCD (IT Technical Expert II) - Non-Merit

at  Baltimore County MD

REQUIRED QUALIFICATIONS

Graduation from an accredited college or university with a bachelor’s degree in Business or Computer Science

PROOF OF LICENSES, CERTIFICATIONS AND EDUCATION

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

REQUIRED QUALIFICATIONS

Graduation from an accredited college or university with a bachelor’s degree in Business or Computer Science

PROOF OF LICENSES, CERTIFICATIONS AND EDUCATION

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

EXAMPLES OF DUTIES

Under general supervision of the Office of Information Technology (OIT), oversees and coordinates the development, implementation, maintenance, and enhancement of applications specific to the Department of Housing and Community Development. Provides vendor management, technical support, training, and guidance to agency and users. Assesses and develops recommendations for process improvements and technology solutions for the agency.

EXAMPLES OF ESSENTIAL DUTIES

• Collaborates with agency and OIT management to develop policies, plans, and standards regarding the effective use of software applications specific to the agency.
• Identifies and resolves application issues and system hardware malfunctions. Ex: access and connectivity issues/network issues/application issues.
• Collaborates with IT team on any hardware or infrastructure issues.
• Collaborates with vendors on any issues regarding hosted application. Ex: access and connectivity issues/network issues/application issues.
• Supports hosted applications in an Azure Virtual Desktop environment.
• Supports application management - responsible for upgrades, patches, and defects using IT system management processes.
• Provides application and technical expertise and recommendations for product enhancements.
• Documents and implements system configuration changes in the product.
• Creates, maintains, and develops Crystal Reports.
• Creates, maintains, and develops application document management standards.
• Updates and manages application security roles.
• Translates requirements into system processes.
• Reviews service level agreements, and appropriately escalates unresolved issues to IT management.
• Manages collaboration and roles and responsibilities.
• Engages managers in product management, customer management and application management level decisions and support.
• Creates and updates system, user, and technical documentation.
• Utilizes third-party reporting solutions to meet the needs of the agency.
• Modifies, develops, and customizes fields, queries and macros in the specified application.
• Provides consultation to agency staff regarding the efficient use of software products.
• Provides technical support, guidance, and training for the specified application.
• Identifies and resolves system hardware and software malfunctions and tracks them in a vendor and internal OIT ticket management system.
• Collaborates with business, technical teams and management on application processes, best use and makes quality recommendations.
• Provides application process and technical knowledge during system process, user and issue review meetings.

Examples of Other Duties

• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all the essential job functions of each position in the class. Each position may not be required to perform all the essential job functions listed.)

EXAMPLES OF DUTIES

Under general supervision of the Office of Information Technology (OIT), oversees and coordinates the development, implementation, maintenance, and enhancement of applications specific to the Department of Housing and Community Development. Provides vendor management, technical support, training, and guidance to agency and users. Assesses and develops recommendations for process improvements and technology solutions for the agency.

EXAMPLES OF ESSENTIAL DUTIES

• Collaborates with agency and OIT management to develop policies, plans, and standards regarding the effective use of software applications specific to the agency.
• Identifies and resolves application issues and system hardware malfunctions. Ex: access and connectivity issues/network issues/application issues.
• Collaborates with IT team on any hardware or infrastructure issues.
• Collaborates with vendors on any issues regarding hosted application. Ex: access and connectivity issues/network issues/application issues.
• Supports hosted applications in an Azure Virtual Desktop environment.
• Supports application management - responsible for upgrades, patches, and defects using IT system management processes.
• Provides application and technical expertise and recommendations for product enhancements.
• Documents and implements system configuration changes in the product.
• Creates, maintains, and develops Crystal Reports.
• Creates, maintains, and develops application document management standards.
• Updates and manages application security roles.
• Translates requirements into system processes.
• Reviews service level agreements, and appropriately escalates unresolved issues to IT management.
• Manages collaboration and roles and responsibilities.
• Engages managers in product management, customer management and application management level decisions and support.
• Creates and updates system, user, and technical documentation.
• Utilizes third-party reporting solutions to meet the needs of the agency.
• Modifies, develops, and customizes fields, queries and macros in the specified application.
• Provides consultation to agency staff regarding the efficient use of software products.
• Provides technical support, guidance, and training for the specified application.
• Identifies and resolves system hardware and software malfunctions and tracks them in a vendor and internal OIT ticket management system.
• Collaborates with business, technical teams and management on application processes, best use and makes quality recommendations.
• Provides application process and technical knowledge during system process, user and issue review meetings.

Examples of Other Duties

• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all the essential job functions of each position in the class. Each position may not be required to perform all the essential job functions listed.)